binaural2000's profile

Contributor

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18 Messages

Wed, Feb 24, 2021 6:00 AM

X1 dvr recording limit changes/problems?

I’m so confused about what is going on with my x1 this morning. I have 2 x1 dvr boxes, percentage full has consistently stayed around 22-25% full the last several months with around 130 recordings give or take. All of a sudden this morning, my system says 91% full. There is a new notice in my menu saying you are limited to 150 hours of recordings and do I want to upgrade for another $10 a month?
What is going on? Did this pop up out of nowhere for anyone? I don’t recall seeing any notices of major changes or anything. I already have 2 x1 dvrs, the official Comcast site says I should then already have the “300 hour limit” due to that. I’m so confused what is happening, why my system changed so drastically overnight, and why it is trying to get me to “upgrade” to something I should already be getting. Does anyone have any advice what I should do? Just thought I’d try posting here first as I am dreading having to call in for this if it’s a new issue that isn’t even known much yet or not.

Responses

amybth

Contributor

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72 Messages

7 m ago

I used the ID channel as an example of where Comcast has treated customers horribly just like now. Anyone posting on the message boards when that occurred is well aware of that 1-1/2 year long problem! And it’s not exactly ancient history!
Comparing where Comcast has taken away services while charging more absolutely have something to do with each other!!
And explaining why I don’t trust the “experts” here based on their past performance during that time is also germane to this current situation!
I happened to have thanked a NON Comcast person in this forum just yesterday who posted HELPFUL HONEST assistance! I’ve also received many “kudos & positive feedback” from other people in this forum who’ve appreciated my posts and are just as frustrated as I am with Comcast! So censor me all you want, it only makes Comcast look worse and sorta proves my point regarding their honesty and hiding truths about our services...no skin off my back!

Contributor

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18 Messages

7 m ago

Can someone from Comcast please advise on my questions on my last post near the bottom of page 2 of the thread? User Tek said in a post on page 2 he tested and verified his theory that we still have the same amount of storage we were always used to, and that the boxes are now just displaying our percentage of cloud amount full, and that we can keep recording more on the local dvr when that is full. Can you confirm this is true? So that means we would hit 100% full on the dvr display, and be able to keep making new recordings on the dvr past that to some unknown point, without having old recordings delete off of the DVR, they just wouldn’t all be accessible in the cloud on xfinity stream?

amybth

Contributor

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72 Messages

7 m ago

Thank you for the clarification, better late than never? A lot of anger & frustration would be avoided if this was explained to customers before just springing it on us. A lot of us are asking Comcast to stop blindsiding us...which is a more than reasonable request.
Last question. How can we see how much room is left on our own DVRs instead of just the cloud? Or do we not have that capability anymore?? And since I’m not the only one who’s asked that question will you please answer it in the forum so we’re all aware once and for all?

New Poster

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1 Message

7 m ago

Jct777,
You are a life saver! I just downloaded the app and I see that the % under DVR manager says 52% even though my actual dvr says 93%. Thanks so much for sharing this information!

Regular Visitor

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3 Messages

7 m ago

Thanks to those who have let us know that the percentage full represents cloud storage.

 

It seems the only way I know of to find out how much space is being taken up by recordings on the physical DVR is to go into the Xfinity TV Remote app and look under "DVR Manager" --> "My Recordings".

Contributor

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18 Messages

7 m ago

ComcastJessie,
Thank you for this clarification, this is the info I’d been trying to get to with this whole thread to understand better. I’m somewhat new to the forum, I do not see how to tag specific users/posts in my replies, so I’d been trying to thank Tek directly/ask just a couple more questions, but I’m not sure how. If anyone has any tips how to tag, much appreciated.

So, my main question left now after your confirmation is pretty much the same as the one above from amybth. If we can now record well over the 100% full display notice on our DVR, how do we tell now what our real “recording limit” is, and how close we are to it? I know this change to the display may seem minor to whoever designed it/rolled it out, but trust me, it is HUGE to lots of end users. It pretty much changes years and years of engrained learned behavior, since my first DVR ever really, of that feeling of “oh no, getting really high on my % full, need to watch and delete lots of shows, or decide what all ones to delete now unwatched.” I guess I’m just still struggling a little in feeling safe to “push it past 100% now and just see when I can’t record any more” and sort of wishing that Comcast could figure out some way to keep showing us what the real % full on our local dvr is. Is there any advice you could provide on how to know how full it really is for us moving forward? Thanks.

Regular Visitor

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2 Messages

7 m ago

I have had problems in the past with things disappearing on my DVR even when I had space. It was always the same. I'd call customer service, talk to multiple people who tried the same things, they'd tell me that don't see any problems and that's it until it happens again.

Starting last week this problem has gotten a lot worse. I had about 90% space used. When I was deleting things to make more room, I saw that I had the option to increase my DVR space for an additional 10 dollars. I clicked on it and my 90% went down to 40%. I was happy to have more room until stuff started disappearing over the next 2 days. I spent the next 24 hours talking to multiple people who didn't see anything wrong but promised me that I had room to record.

Unfortunately stuff has started disappearing again. According to my DVR I am only using 56% but I have lost over 10 hours of programming. I spoke with 2 customer service people yesterday who said that someone would call me today. They never did and I am still losing more programs. I know I will never get these back which is upsetting but the fact that I am paying more for this to happen is really not fair.
Dennis25

Contributor

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36 Messages

7 m ago

The space usage readout on my X1 box went from roughly 90% down to roughly 40% about a week ago.  When I look at what I have in the cloud, it does indeed seem to be about 60 hours, or 40% of 150, so that seems consistent with the explanation that it may now be reading out the % capacity used in the cloud instead of the box (XG1-A).

 

My question (and advance apologies if this has already been addressed):  If my box's hard drive becomes full, will it let me set additional recordings from the box, and automatically put these recordings (only) in the cloud?  And if so, will I still be able to watch them on TV at home from the box's recordings menu, the same as when the hard drive was *not* full?  I'm guessing the answers to all these questions will be "yes," but would like to confirm (or be informed otherwise if applicable).  Thanks.

Regular Visitor

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2 Messages

7 m ago

I don't know what to do. I spoke with customer service again today and they don't know why my DVR is deleting stuff on me. I upgraded my DVR space which took me from 90% to 40% but my DVR is deleting things on me like the upgrade never happened. I calmly explained this to the customer service but they just got short with me and said "I don't know what to tell you". It is not a good sign when my problem was elevated but no one knows why. I even mentioned that a lot of people online were having issues but was told that they haven't heard anything about this. I was finally told that I could get a new cable box in hopes that my DVR works correctly but I would lose every bit of programming I currently have.

Regular Visitor

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4 Messages

6 m ago

I was told by comcast employer that i would have to pay if i went over 20 hrs on my dvr i would be extra 10 bucks

Visitor

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2 Messages

6 m ago

I have the same exact problem and it began Feb 24.  I have talked to numerous representatives at Comcast to no resolution.  They have told me there is a "national" ticket on this problem but so far no fix.  If you add additional recordings you will run the risk of your oldest recordings being auto-deleted.  Can't tell you how many man hours on the phone I've spent with trying to get this resolved.  Comcast should not be asking you to pay an additional 10 per month to increase your storage capacity when technically you should still have storage capacity.  Big problem!

XfinityAbbie

Official Employee

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469 Messages

@user_c8b21c I apologize for any confusion. The only thing that changed is that it now shows your cloud DVR percentage and not the physical storage on the box. You don't need to worry about recordings being deleted. I apologize for any frustration or confusion this has caused you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

6 m ago

Same problem here. I've spent well over 3 hours, speaking to 12 different reps. My usage went from around 20% to 80% overnight. The tier one reps always try to get me to restart the boxes (I have 3) and eventually pass me on to tier 2 or managers.  I deleted a bunch of recordings to bring it down to 61%. They find that rather than the 61%, I am only using around 15% of the total storage on my 3 boxes and cloud storage.  Eventually saying it's "a problem on their end."  This forum has explained the issue much more clearly.

I'd really like to get the storage display resolved and understand how it impacts my ability to record, share between the 3 dvrs and stream.

Visitor

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1 Message

6 m ago

Yes.. it appears Comcast can renegotiate terms of our  contracts mid cycle.. but we cannot. This is not a good business practice.

Visitor

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2 Messages

5 m ago

I have the same problem as of this afternoon. And you say "You don't need to worry about recordings being deleted." However, many hours of recordings were deleted from my account and I see I went overnight to 90% capacity and only 20 hours of recording time. Looks like Comcast/Xfinity trying to get an extra $10/month from their customers without a word of advance notice or explanation.  

Visitor

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1 Message

5 m ago

Got home from a trip, wanted to watch some recorded TV and Xfinity without notice changed the DVR record memory and deleted all my stuff.  Now they want $10 per month to go back to what I had.  This service stinks.  

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