Visitor
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6 Messages
X1 DVR percentage-used changes frequently with no change in hours recorded
I apologize if this appears to be a duplicate, but silly Xfinity community kept asking for a login when I was logged in....so consequently I don't know if my original posting went through or not.
Four or six weeks ago at least, our DVR 'percentage used' was at about 42% with about 90 recordings. Then one day, my eye was caught because it now said percentage used was over 90%, but there had been no real change in the number of recordings. I did some internet research and found some postings about Comcast changing the amount of 'free' DVR hours from 300 down to 150, unless we paid $10 more per month for the 300 hours. Ok, I figured we can live with the 150 if we're just a bit more vigilant about deleting stuff. Then, a couple days later, percentage used is back to 42%, but we hadn't deleted or added more than 2 or 3 programs to what we had before. Another 3 or 4 days pass and the percentage used is back at 90+% when again, the number of programs didn't change more than 1 or 2. Ten days go by and it's back down to ~40% usage. A day later it's back at 86% usage. Yesterday it went back down to 42% usage with no change in number of programs. Today it is back at 83% usage.
Will someone please tell me WHAT THE HECK IS GOING ON??? Pick a number and STICK WITH IT!!! I'm now gun-shy about recording anything that's 3-4 hours in length, such as a live football game when I'm not around to watch it 'live', for fear it's going to put me 'over the limit' and either "ooops, we can't record your program in it's entirety", or "you must delete <x> amount of existing DVR storage in order to record this program"...
Someone, anyone, can you tell me what is going on??? We have done nothing, not one thing with the DVR other than record and delete a couple programs per week - the DVR hours should more or less balance from week to week because we're mainly recording weekly tv programs.
CCBiancaB
Problem Solver
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574 Messages
4 years ago
Hi, @user_fdf8ca! It sounds like there may an issue with the DVR itself since that type of issue shouldn't be happening even with the 150 hours of availability. Can you please click the Direct Messaging icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first and last name so we may further assist you.
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josep5
New Poster
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5 Messages
4 years ago
I have the same problem with my X1 DVR percentage-used changing. My went from 58% to 89% three times but now it's staying up at 89% and never goes back to where it should be. What did you do to fix yours? Did yours go back up and stay there like mine?
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user_a14391
Visitor
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5 Messages
4 years ago
My DVR is doing the same thing. It used to say that it was around 80% capacity, then out of the blue about a week ago claimed it was at about 40% capacity. I kept checking to see if older programs were being auto-deleted to make up for this difference, and they weren't. But suddenly overnight (last night) several programs disappeared without a trace.
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