New Poster
•
10 Messages
X1 DVR OR XFINITY ROUTER
Hi...
I feel like I am going crazy! I have had 7 technicians out... because I hear a very loud/buzzing noise! I have been told by the technicians that I have Tinnitus. I have researched on my computer loud/buzzing noise and it brought up several remedies. This is also a symptom of an acoustic neuroma brain tumor. Which I had removed in 2001. I am trying to go through the process of elimination...I am about ready to go get an MRI to see if the tumor has grown back. Please help!
Responses
Accepted Solution
CCAndrew
Diamond Problem Solver
•
25.9K Messages
2 y ago
The router has no fan or anything you should hear so it’s not that.
0
bambi3
New Poster
•
10 Messages
2 y ago
I have unplugged all devises and still hear the sound. Right now as I am typing this...I can hear high pitched/buzzing sound.
0
0
bambi3
New Poster
•
10 Messages
2 y ago
The router is right next to my left leg and the DVRis sittting on a dresser to my left and I can hear something..whatever it is?
0
0
bambi3
New Poster
•
10 Messages
2 y ago
There are times it's so loud I can't sleep. When watching TV I have to turn the volume up. After the tumor was removed I became deaf in my right ear due to the removal. So when watching TV my good ear only hears the higher sound which is the high pitched/buzzing sound. I am in a Condo so I don't want to turn the volume up to high... so I do not upset my neighbor's below or to my sides. I have read in the community forum that I am not alone in hearing this noise. Do you think it is the router or the DVR? Also should the Tech have brought a new router and DVR to exchange?
0
0
bambi3
New Poster
•
10 Messages
2 y ago
It seems to get louder when i post on Pinterest
0
0
CCAndrew
Diamond Problem Solver
•
25.9K Messages
2 y ago
0
0
CCAndrew
Diamond Problem Solver
•
25.9K Messages
2 y ago
Sorry but the last statement about posting on Pinterest has nothing to do with your service
0
bambi3
New Poster
•
10 Messages
2 y ago
I will get the model numbers to you tomorrow. Thanks for your help! This is my first post not sure what I am doing at this point.
0
CCAndrew
Diamond Problem Solver
•
25.9K Messages
2 y ago
0
bambi3
New Poster
•
10 Messages
2 y ago
Also...My TV is about 11 years old (Sony) My Computer (Dell) is 4 years old and my printer (Eastman Kodak) is 11 years old. About 1 year ago I received a message from Xfinity saying I needed to update my router. Went into the store... got the router. The instructions said I need to create a WiFi password which I did. For some reason It seemed like these problems started after I changed to WIFi. What do you think?
0
0
bambi3
New Poster
•
10 Messages
2 y ago
Do I need to have a tech come out to install... or can one be sent to meand i can install it? I went into the store about a year ago...what a mad house!
0
0
bambi3
New Poster
•
10 Messages
2 y ago
What I can say for right now is... that the DVR is a new one replaced about 3 months ago. It says Xfinity on the top...has a clock and a Blue circle on the front of it. The router is black with several white blinking lights.
0
0
bambi3
New Poster
•
10 Messages
2 y ago
Thank you so much!:
0
0
Comcast_Support
Official Employee
•
1K Messages
2 y ago
Hi there, bambi3. Thank you for posting. We can try and swap out your main box to see if that helps. It sounds like you're willing to do a self install, which is great. If we ship the box, that does come with a $15 shipping fee, otherwise the box can be swapped at the store. Before we continue, do you have a preference on the method for the swap?
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
0
0