bambi3's profile
bambi3
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New Poster

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10 Messages

Sun, Oct 27, 2019 2:00 PM

X1 DVR OR XFINITY ROUTER

Hi...

I feel like I am going crazy!  I have had 7 technicians out... because I hear a very loud/buzzing noise!  I have been told by the technicians that I have Tinnitus.  I have researched on my computer loud/buzzing noise and it brought up several remedies.  This is also a symptom of an acoustic neuroma brain tumor.  Which I had removed in 2001.  I am trying to go through the process of elimination...I am about ready to go get an MRI to see if the tumor has grown back.  Please help!

 

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Accepted Solution

CCAndrew

Diamond Problem Solver

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25.9K Messages

2 y ago

That dvr does have a fan, I don’t know if that’s what you hear. Again, unplug it and see if you still hear something. If you do swap it out for a model called XG1V4. It has a fan but you can’t hear it at all.
The router has no fan or anything you should hear so it’s not that.
bambi3

New Poster

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10 Messages

2 y ago

I have unplugged all devises and still hear the sound.  Right now as I am typing this...I can hear high pitched/buzzing sound.  

bambi3

New Poster

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10 Messages

2 y ago

The router is right next to my left leg and the DVRis sittting on a dresser to my left and I can hear something..whatever it is?

bambi3

New Poster

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10 Messages

2 y ago

There are times it's so loud I can't sleep.  When watching TV I have to turn the volume up.  After the tumor was removed I became deaf in my right ear due to the removal.  So when watching TV my good ear only hears the higher sound which is the high pitched/buzzing sound.  I am in a Condo so I don't want to turn the volume up to high... so I do not upset my neighbor's below or to my sides.  I have read in the community forum that I am not alone in hearing this noise.  Do you think it is the router or the DVR?  Also should the Tech have brought a new router and DVR to exchange?

bambi3

New Poster

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10 Messages

2 y ago

It seems to get louder when i post on Pinterest 

CCAndrew

Diamond Problem Solver

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25.9K Messages

2 y ago

What would you like help with? If you unplug one or the other does the buzzing go away?
CCAndrew

Diamond Problem Solver

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25.9K Messages

2 y ago

What exactly are your equipment models?
Sorry but the last statement about posting on Pinterest has nothing to do with your service
bambi3

New Poster

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10 Messages

2 y ago

I will get the model numbers to you tomorrow.  Thanks for your help!  This is my first post not sure what I am doing at this point.

CCAndrew

Diamond Problem Solver

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25.9K Messages

2 y ago

I escalated it up to a colleague to see what they can do for you. Expect a reply here
bambi3

New Poster

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10 Messages

2 y ago

Also...My TV is about 11 years old (Sony) My Computer (Dell) is 4 years old and my printer (Eastman Kodak) is 11 years old.  About 1 year ago I received a message from Xfinity saying I needed to update my router.  Went into the store... got the router.  The instructions said I need to create a WiFi password which I did.  For some reason It seemed like these problems started after I changed to WIFi.  What do you think?

bambi3

New Poster

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10 Messages

2 y ago

Do I need to have a tech come out to install... or can one be sent to meand i can install it?  I went into the store about a year ago...what a mad house!

bambi3

New Poster

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10 Messages

2 y ago

What I can say for right now is... that the DVR is a new one replaced about 3 months ago.  It says Xfinity on the top...has a clock and a Blue circle on the front of it.  The router is black with several white blinking lights.

bambi3

New Poster

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10 Messages

2 y ago

Thank you so much!:Smiley Happy

Official Employee

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1K Messages

2 y ago

Hi there, bambi3. Thank you for posting. We can try and swap out your main box to see if that helps. It sounds like you're willing to do a self install, which is great. If we ship the box, that does come with a $15 shipping fee, otherwise the box can be swapped at the store. Before we continue, do you have a preference on the method for the swap?

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