X1 DVR Not 4K Compatible???

I just got a 4K TV and realized that my XG2v2-P does not do 4K.

Does it cost more to get a 4K DVR?

Also, is there a way that xfinity can ship me a new box rather than having to drive there?

Thanks.

Problem Solver

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483 Messages

11 hours ago

The two 4K boxes are the wired XG1v4 DVR and the wireless Xi6. You can get one shipped by calling the support number or requesting one here.

There isn't much 4K content, mostly a handful of live sports and the Comcast X1 access to apps like Netflix.

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Frequent Visitor

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8 Messages

Great! How do I go about requesting one? I've tried many ways to speak to an agent, but to no avail...

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11 hours ago

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