1 Message
X1 DVR & Internet
Having trouble installing new X1 DVR as my Legacy DVR broke. Received Error RDX03004 Error-ck connections which I did. I saw online my problem was TV Box was offline. Xfinity Asst said I need XFinity internet. I have AT&T Fiber for my internet. Is there a Xfinity DVR not requiring internet? My other DVR is an old legacy box and works fine. They no longer have the Legacy box. Thanks
EG
Expert
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107.6K Messages
2 months ago
The concern is not "Community Center" help related. Topic moved here to the TV help section for assistance.
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XfinityRaul
Official Employee
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1.6K Messages
2 months ago
Hello, @user_wfbfvv. Thank you for making us aware you're getting this error message when attempting to install your new DVR. I would be more than happy to help get your new X1 DVR to work.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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