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Monday, October 28th, 2024 5:10 AM

X1 DVR & Internet

Having trouble installing new X1 DVR as my Legacy DVR broke. Received Error RDX03004  Error-ck connections which I did. I saw online my problem was TV Box was offline.  Xfinity Asst said I need XFinity internet. I have AT&T Fiber for my internet. Is there a Xfinity DVR not requiring internet?  My other DVR is an old legacy box and works fine. They no longer have the Legacy box. Thanks 

Expert

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107.1K Messages

24 days ago

The concern is not "Community Center" help related. Topic moved here to the TV help section for assistance. 

Official Employee

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1.6K Messages

24 days ago

Hello, @user_wfbfvv. Thank you for making us aware you're getting this error message when attempting to install your new DVR. I would be more than happy to help get your new X1 DVR to work. 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

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