U

Monday, October 28th, 2024 5:10 AM

X1 DVR & Internet

Having trouble installing new X1 DVR as my Legacy DVR broke. Received Error RDX03004  Error-ck connections which I did. I saw online my problem was TV Box was offline.  Xfinity Asst said I need XFinity internet. I have AT&T Fiber for my internet. Is there a Xfinity DVR not requiring internet?  My other DVR is an old legacy box and works fine. They no longer have the Legacy box. Thanks 

Expert

 • 

107K Messages

11 days ago

The concern is not "Community Center" help related. Topic moved here to the TV help section for assistance. 

Official Employee

 • 

1.6K Messages

11 days ago

Hello, @user_wfbfvv. Thank you for making us aware you're getting this error message when attempting to install your new DVR. I would be more than happy to help get your new X1 DVR to work. 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

forum icon

New to the Community?

Start Here