2 Messages
X1 DVR glitching
Recordings keep stopping abruptly and asks if we want to delete when there is over half left. I have been dealing with this for over 6 months. I have had boxes replaced, technician out, signals sent and resets done. For the price we pay for this service is ridiculous to constantly have issues.
XfinityJohnG
Official Employee
•
2.1K Messages
5 months ago
Thank you for reaching out to us here @user_jza3ki. That is definitely not the experience we would like you to have with that service. If you are still having issues pleas send me a direct message with the full name and complete address for your service.
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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