Ralph3141's profile

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1 Message

Wed, Nov 18, 2020 3:00 PM


My DVR no longer records live TV while I'm playing back a precorded movie/video. This precludes me skipping the live TV backwards when I'm done watching my movie.

This began with the 11/12/2020 update.



Silver Problem Solver


6.8K Messages

6 m ago

I have an XG1v4, and have not noticed this issue. I've been watching recordings and the live channel still buffers.

There are a few cases where the live buffer can be erased:

If you are on an older QAM channel and watch OnDemand that comes through QAM.

If you are tuned to an IP channel and use one of the Internet apps (Netflix, etc...) or possibly some OnDemand. Maybe even a cloud DVR recording.



Official Employee


6.7K Messages

6 m ago

Hello Ralph3141. Thanks for visiting and posting on our Forum. I can assist with troubleshooting your X1 DVR issue. Since the 11/12 Update, have to completed a restart or and / or a refresh of the box?

I am an Official Comcast Employee.
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