1 Message
x1 cable box is blinking a blue light
Our main cable box is blinking a blue light and the tv is not detecting the cable box neither. I checked all the cables, turn it on and off, and unplugged but nothing has changed. I also went through xfinity assistant to troubleshoot and it also could not help me.
XfinityJamesC
Official Employee
•
1.6K Messages
9 months ago
Greetings, @user_ridcnn! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your cable box, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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