Visitor
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1 Message
X1 boxes not working
My parents had Xfinity cable and Internet installed yesterday. Today we went to the local store to order a 3rd box and upgrade the content package. When we got home, the 2 existing boxes are failing with RDK-03036 even after multiple tightenings and restarts, and the Xfinity Stream app has a DNS Lookup Failure
XfinityMarcus
Official Employee
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812 Messages
6 months ago
@Dave05a Hello, and thank you for using the community forums page to reach out today. I know how important working equipment is, as my household has a few people that enjoy watching certain programs as part of a daily routine. We responded to your direct message, and can assist you with your parents equipment in that thread. We will circle back here once we get things resolved.
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