Visitor
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1 Message
X1 box with PSE code
My main X1 box gives PSE code and tries to reboot.
My other X1 box also does not work.
I have third box for basic channels low definition, it works.
Comcast Wifi and phone work but occasionally internet connection requires a reboot.
I checked all the connections all the way to comcast supply. I took the tv and X1 box to the supply line inside the house and still doesnt work.
It would seem that if this is a connection issue it would be from the supply at or upstream of the utility pole.
CCAmir
Gold Problem Solver
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7.2K Messages
4 years ago
Hello user_55789e, thank you for posting here with this concern. It sounds like you may have an issues with some equipment rather than a signal problem. To be sure I'd like to look into your equipment health and signals from the pole outside going to your home. To better assist you could you please send us a private message with your full name and street address?
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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