U

Visitor

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1 Message

Thu, Jul 14, 2022 3:41 AM

X1 Box very laggy

Since installation, using Xfinity via the X1 box is excruciatingly slow. Loading Disney+, Netflix, or Paramount+ takes 60+ seconds just to get to the "home" screen. Then, trying to select anything forces you to wait a few seconds for a button click on the remote before it actually happens on the screen. Even just pulling up the Guide and browsing through it is slow. Button response during live or recorded shows is also very slow.

Official Employee

 • 

228 Messages

2 m ago

Good evening @user_478700! I hope you are doing well! Thank you for contacting our team here on our awesome Community Forums page! I am sad to read you experiencing issues logging some apps on your X1 box. Our team is here and happy to help! 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

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