Contributor
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55 Messages
X1 box stuck on Welcome screen
I have tried rebooting multiple times and it’s still stuck. I’ve tried sending a signal and it says it can detect the box. I’ve checked all of the connections too. The light flashes blue, then just turns odd.
Has this happened to anyone else?
Has this happened to anyone else?
CCMorgan
Gold Problem Solver
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3.3K Messages
4 years ago
Hi, lauren1018! Let us know if you would like help with the box swap.
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CCMorgan
Gold Problem Solver
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3.3K Messages
4 years ago
Please send me a PM with your first and last name and I will assist from there. 🙂
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lauren1018
Contributor
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55 Messages
4 years ago
@ComcastMorgan I would like to replace this box. How do I go about doing that?
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lauren1018
Contributor
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55 Messages
4 years ago
@ComcastMorgan I still don't see the option. I've looked under My Settings, Preferences and there is nothing there to make sure I can PM.
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CCMorgan
Gold Problem Solver
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3.3K Messages
4 years ago
So sorry! Try this for me. To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side. Let me know if you have any further trouble. Thanks!
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lauren1018
Contributor
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55 Messages
4 years ago
@ComcastMorgan I can't seem to find where to PM you. I've logged into Community, but I don't see a message box.
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CCChe
Official Employee
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6.9K Messages
4 years ago
Thanks for clarifying. If you're signed in to your Forums profile and because you have already posted to the public page, you should have the option to do so. After clicking on one of our names, do you happen to see the "Send a message" button in the top right corner?
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lauren1018
Contributor
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55 Messages
4 years ago
No, I don't have the Send Message. I've tried accessing the forums from different computers/devices and none of them are showing Send Message.
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CCAmir
Gold Problem Solver
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7.2K Messages
4 years ago
Have you tried using different browsers?
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lauren1018
Contributor
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55 Messages
4 years ago
Yes, have used Safari and Chrome.
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CCChe
Official Employee
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6.9K Messages
4 years ago
Thanks for letting us know. I'm going to pass this information to my leadership team to investigate and get your private messaging ability investigated. One of us will reach out to you tomorrow and have you try this again. We appreciate you working with us to get this taken care of.
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