Regular Visitor
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15 Messages
X1 box stuck on 'welcome' screen and rebooting
Hi everyone,
Not sure of the reason, but my x1 box today started out as a black screen. We tried all the things I can think of - troubleshooting via the app, unplugged the box for 5-10 minutes - etc - nothing seems to help. Its been stuck at the welcome screen then seems like it re-boots then back to the welcome screen. Is there anything else I can try? There doesn't seem to be a reset button, or any buttons at all on the box.
Or is the next step picking up a new box?
Thanks,
[Edit:PII]
XfinityAmandaB
Official Employee
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1.6K Messages
24 days ago
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