x1 box stuck on the welcome screen

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I'm having the same problem. Re- booted several times as well as re -booting my gateway. Issue will not go away. I have 2 X1 boxes,one works and the other one is stuck at Welcome. Any ideas?

Mine is also stuck on the Welcome Screen.  Also doesn't appear to recognize the Voice Remote.  I've tried A&D to unpair and various other pair options.  Stuck on pop-up about unpairing remote but no way to get to the OK button.

This box is unlike the others in my house.  All the others connect via coax, this one is just connected via the wifi.

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@azbmiller wrote:

Mine is also stuck on the Welcome Screen.  Also doesn't appear to recognize the Voice Remote.  I've tried A&D to unpair and various other pair options.  Stuck on pop-up about unpairing remote but no way to get to the OK button.

 

This box is unlike the others in my house.  All the others connect via coax, this one is just connected via the wifi.

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is it an xr11 or xr15 remote?  note that sometimes when firmware is updated, and your remote flashes red/green when you press a button you just unplug the set top box (or do the system reset) and then the remote will be 'known' again. it seems that sometimes the set top box does not properly load the configuration files for the connected-by-rf remotes.  working after the reboot or system reset?

I have same issue with my Xfinity box. Whats need to be done