Felicia5's profile

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Tuesday, October 20th, 2020 6:00 AM

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X1 box stuck on home screen

I’ve tried everything the app says but my cable is stuck on the Welcome screen. I’ve unplugged it but it’s just the welcome screen and won’t recognize the remote

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Expert

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24.6K Messages

5 years ago


@Felicia5 wrote:
I’ve tried everything the app says but my cable is stuck on the Welcome screen. I’ve unplugged it but it’s just the welcome screen and won’t recognize the remote

by home screen, what do you mean? live TV playing?

Official Employee

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4.2K Messages

5 years ago

Hello @Felicia5, thanks for reaching out to us on our Forums page. We appreciate you being a customer with us and I am sorry to hear about the troubles you're experiencing with trying to activate your X1 cable box. We would love to help! If you could please answer Rustyben's question that would be great. 

 

We look forward to hearing back from you! 

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