Felicia5's profile

New Poster

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1 Message

Tue, Oct 20, 2020 6:00 AM

X1 box stuck on home screen

I’ve tried everything the app says but my cable is stuck on the Welcome screen. I’ve unplugged it but it’s just the welcome screen and won’t recognize the remote

Responses

Rustyben

Expert

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24K Messages

7 m ago


@Felicia5 wrote:
I’ve tried everything the app says but my cable is stuck on the Welcome screen. I’ve unplugged it but it’s just the welcome screen and won’t recognize the remote

by home screen, what do you mean? live TV playing?

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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ComcastAmira

Official Employee

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2.3K Messages

6 m ago

Hello @Felicia5, thanks for reaching out to us on our Forums page. We appreciate you being a customer with us and I am sorry to hear about the troubles you're experiencing with trying to activate your X1 cable box. We would love to help! If you could please answer Rustyben's question that would be great. 

 

We look forward to hearing back from you! 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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