X1 box only pauses live tv for 20 minutes

My DVR box was replaced over the weekend with the X1 wireless box and now I can only pause live tv for 20 minutes, at best.  This is a huge step backwards in terms of service quality.  There are other issues which are either an issue or are a "feature" (fast forward jump back doesn't work, about a 2 second lag time before any action taken via remote is implemented, recordings paused for more than 5 minutes now exits to live TV versus staying paused indefinitely, and more) that also represent a step backwards in service quality.  But for now, can the pause live tv issue be resolved?