Visitor
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5 Messages
X1 box not working after reboot
A few days ago my X1 box would randomly restart and get stuck on the welcome screen. A reboot would eventually bring back the tv. It eventually stopped working all together. I just received a replacement box and it’s doing the same thing. I get past the welcome screen but then I can’t bring up the menu or even pair the remote. My internet gateway is working fine. What could the issue be? It worked for two years flawlessly prior to last week.
Accepted Solution
Tek
Problem Solver
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919 Messages
2 years ago
I just dumped my 4k box as well. Just so you know, nothing on normal cable is 4k. Only certain apps with 4k content like Netflix.
You won't miss much 4k. Just watch 4k content on your smart TV or buy a Roku like device.
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user_64992c
Visitor
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5 Messages
2 years ago
Update on my problem. I went to the store and had a new XG1v4 box shipped to me. The replacement that was sent to me did the exact same thing. I then made a tech appointment which was today. The tech said it was a common problem with the XG1v4 and he installed an XG1v3 and it worked right away. So I went through two boxes with the same stuck on the welcome screen. I now have lost 4K ability. I might wait while before I try the 4K box again.
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