Contributor
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22 Messages
X1 box not connecting
Just got x1 box. Not connecting at all. Tells me check connections and I've do e that a dozen times. Everything seems to be connected correctly. No signal apparently. I have a brand new 50 inch Samsung smart tv. TV is on a splitter with another and that works fine. Tired of something that is suppose to be easy..isn't!
XfinityKassie
Official Employee
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1.7K Messages
2 years ago
@Jols523 Good morning! Thank you for taking the time to reach out to our Community Forums Team for assistance with your X1 box, and your connections. You are in great hands for getting your services working, and up and running today. I appreciate you sharing the steps you have already tried. It appears I'm going to need to take a look on my side. Can you please DM your name, and service address to begin?
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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