1 Message
X1 box not connecting to xfinity streams on home network- error 03137
About 5 days ago my tv box quit playing any channels. It will load the guide but give an error 03137 when trying to stream any channel. It fist started to load after 5-10 minutes but now it won't play anything. BUT, when I tether the box to my iPhones wifi everything loads and plays as normal. I then took the box to my friends house and connected it to their Wifi and it works as normal, just not on my home internet wifi. It's been working fine on this internet connection for years... Also my Xfinity Stream app on my phone won't play any shows when connected to my home wifi but will lay when I switch to cellular connection. I get error ::TVAPP-00251.
XfinityAdrienne
Official Employee
•
1.3K Messages
2 years ago
Hey there, @user_iex9ky! I am sorry to hear about the troubles with your box and it certainly is strange that everything works away from the home/cellphone hotspot. I would like to dive into the account with you, and ensure we resolve the issue with the access to the box. Can you please send us a DM to get started?
Will you please send our team a direct message with your full name and full address?
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