Ashley0887's profile

New Poster

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1 Message

Sat, Dec 26, 2020 6:00 PM

X1 box keeps rebooting

My family recently replaced all the x1 boxes. The main one has been rebooting twice already. I don't know what to do. We still have the old cable and see if that stops it. I am not sure if this will keep happening.

Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

6 m ago

Was there a reason for swapping all the X1 boxes?
ComcastRob

Official Employee

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271 Messages

5 m ago

Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. @Ashley0887

I am an Official Comcast Employee.
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