X1 Box keeps freezing

Live TV, only on my bedroom box, freezes several times a day for the last few weeks. How can I fix? It's super annoying

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Responses

XfinityAldrik

Official Employee

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2.2K Messages

4 years ago

Hello @user_8ac824, thank you for reaching out to us about this issue! Does an error message or code occur when this issue happens?

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user_8ac824

Visitor

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3 Messages

@ComcastAldrik - No error code or message. Image just freezes and sound stops

4 years ago

0

XfinityEva

Official Employee

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1.8K Messages

Thank you for this information, and does this happen on all channels? Are you able to change channels or view the guide when this happens?

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4 years ago

0

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user_8ac824

Visitor

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3 Messages

Can't change channels, turn up volume, mute, etc. It's frozen.

4 years ago

0

CCHeather

Problem Solver

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1.1K Messages

Thank you so much for reaching out to us through our awesome peer-to-peer chat. I hate to hear this has been your experience and would love to investigate this for you!

It is important to me that you know of all the great benefits included in your Xfinity services which is why I want to share my personal favorite the Xfinity My Account app. This app allows you to troubleshoot when needed (steps are listed under each line of the business tab). I love this app and I think you will too. You can also go through full troubleshooting steps here: https://comca.st/3AbswFc;

I no longer work for Comcast.

4 years ago

0

X1

user_8ac824

X1 Box keeps freezing

XfinityAldrik

user_8ac824

XfinityEva

user_8ac824

CCHeather

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