Visitor
•
1 Message
x1 box issues
One out of three boxes we have no longer allows pause or rewind for live tv on any channel. The box has been rebooted and refreshed. The cache has also been cleared several times.
Visitor
•
1 Message
One out of three boxes we have no longer allows pause or rewind for live tv on any channel. The box has been rebooted and refreshed. The cache has also been cleared several times.
XfinityEricB
Official Employee
•
1.6K Messages
3 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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