Thu, Apr 9, 2020 3:00 PM
1 m ago
1 y ago
Unpaired successfully. Screen is still stuck on "Select your language" and now remote no longer works... have tried to re-pair but screen will not change.
Hello, @user_16fdb5. Thank you for trying the steps to unpair your remote. We are glad to help further from here. Can you please send us a private message with your first and last name along with your address? To send our team a private message, make sure you are signed into the forums then click the chat icon at the top right of the screen (it looks like a notepad). Type or choose the handle "Xfinity Support".