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Nav21
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New Poster

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2 Messages

Thu, Apr 9, 2020 3:00 PM

X1 box is stuck on “select your language”

I’m stuck on the screen that states “select your language”, my remote won’t do anything. I have already done the a+d buttons with the password which turned it blue. But once I clicked it went bad to red

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Updated 

23 d ago

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Accepted Solution

ComcastChad

Official Employee

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1.2K Messages

1 y ago

Try unpairing the remote and try again.

https://www.xfinity.com/support/articles/x1-remote-unpair
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2

user_16fdb5

Visitor

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1 Message

Unpaired successfully. Screen is still stuck on "Select your language" and now remote no longer works... have tried to re-pair but screen will not change. 

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25 d ago

0

ComcastRayana

Official Employee

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176 Messages

Hello, @user_16fdb5. Thank you for trying the steps to unpair your remote. We are glad to help further from here. Can you please send us a private message with your first and last name along with your address? To send our team a private message, make sure you are signed into the forums then click the chat icon at the top right of the screen (it looks like a notepad). Type or choose the handle "Xfinity Support".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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23 d ago

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Nav21

New Poster

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2 Messages

1 y ago

That worked!! Thank you, I did the same thing like 20 times but I never aimed it to the box must of worked now 🙂 thank you

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