X1 box is stuck on “select your language”

I’m stuck on the screen that states “select your language”, my remote won’t do anything. I have already done the a+d buttons with the password which turned it blue. But once I clicked it went bad to red

Responses

Accepted Solution

XfinityChad

Official Employee

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1.2K Messages

5 years ago

Try unpairing the remote and try again.

https://www.xfinity.com/support/articles/x1-remote-unpair

2

U

user_16fdb5

Visitor

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1 Message

Unpaired successfully. Screen is still stuck on "Select your language" and now remote no longer works... have tried to re-pair but screen will not change.

4 years ago

0

XfinityRay

Official Employee

•

3K Messages

Hello, @user_16fdb5. Thank you for trying the steps to unpair your remote. We are glad to help further from here. Can you please send us a private message with your first and last name along with your address? To send our team a private message, make sure you are signed into the forums then click the chat icon at the top right of the screen (it looks like a notepad). Type or choose the handle "Xfinity Support".

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

4 years ago

0

Nav21

New Poster

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2 Messages

5 years ago

That worked!! Thank you, I did the same thing like 20 times but I never aimed it to the box must of worked now 🙂 thank you

0

X1

Nav21

X1 box is stuck on “select your language”

XfinityChad

user_16fdb5

XfinityRay

Nav21

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