Visitor
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2 Messages
X1 BOX IS MAKING LOUD HUMMING/GRINDING FAN NOISE MOST OF THE TIME
Hi. My cable box making excessively loud fan noises for weeks now. I've tried resetting the box through the app and have unplugged it and let it chill for a while before plugging it back in. I've dusted it, moved it, nothing has helped the noise go away, its very loud at times. I've had the box for quite a while and i am assuming it might need replacement but I can't seem to find a way to achieve that through the usual troubleshooting tools. Please help as the sound is not just annoying but also very distracting when in the living room area where box is located. Any advice would be welcome.
EG
Expert
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107.4K Messages
2 years ago
A common problem. The cooling fan is malfunctioning. There is no fix other than to get it swapped out for another. Take it to your local Xfinity store or ship it back for free via UPS and have them ship you another one. You can even get *home pickup*.
https://www.xfinity.com/support/articles/returning-your-equipment
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user_c719fe
Visitor
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2 Messages
2 years ago
Thank you for the response, the link you provided is helpful and. appreciated. I have tried to get into a chat with someone about sending it back via UPS label or an exchange at local office but I keep getting the autobot in chat and surprised how difficult it's been to talk to someone live about this, before i return box I'd like confirmation that they know i need a new one and how long that will take since i'll be without cable box for the time it is in transit.
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EG
Expert
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107.4K Messages
2 years ago
Exchanging it at a store is the fastest method. Swip-swap ! They can even activate it for service for you while you're there. Take it home and it will be plug-and-play.
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