Skip to main content

    Support

    Offers

U
user_64wstx
1st Topic

3 Messages

Sunday, January 5th, 2025 3:44 AM

X1 box hooked up SD TV won't run Max

I have an X1 box hooked up to a Sony Trinitron TV. After On Demand was phased out, I'm directed to the Max app to watch an older Property Brothers episode and I get an error message saying I don't have an HD TV. Duh. Any work arounds? I can watch the current episode just fine. 

Question

 • 

Updated 

3 months ago

19

1

0

XfinityMarcus

Official Employee

 • 

1.4K Messages

3 months ago

user_64wstx thank you for using the Community Forums to reach out regarding your video concerns. I know how important access to your favorite programs is as a consumer myself. Are you able to change your Max settings as far as video quality to specs that align with your Television?

3

0

user_64wstx

3 Messages

No. The Max app will not install after giving an error message that I don't have an HD television.

Like

Reply

3 months ago

0

XfinityChelseaB

Official Employee

 • 

1.6K Messages

@user_64wstx, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 months ago

0

user_64wstx

3 Messages

Hi everyone, found out from Xfinity that I cannot get MAX on an SD TV through a $10 / month  X1 box.  Used to be able to get episodes through On Demand. They suggested I buy an HD TV, which defeats the whole purpose I guess. If going with an HD TV, it makes more sense to go OTA and use the $10 for a Hulu subscription. 

Like

Reply

3 months ago

0

forum icon

New to the Community?

Start Here