Thu, Mar 26, 2020 12:00 PM
The Green power light on my X1 cable TV box is not lit. How do I turn it back on. My son had turned it off because it would keep him awake at night.
1 y ago
Diamond Problem Solver
Thanks for your quick response. the model is an X1 Converter Box. The unit has power, but has no TV hooked up to it. I am in the process of installing and setting up a new TV, a Sony Blue Ray player and a Sony Surround sound reciever. I would like to confirm that the green powe light works and remains on during the installation process. This would help to ensure that the box is on during tghe entire set up process. Got any ideas on how to do this? Your help would be appreciated. Thanks!
Is the box itself still on, as in you can still watch TV channels from it? What does your box look like or which model is it?
See here for the pictures of the boxes: https://www.xfinity.com/support/articles/x1-hub-vs-companion-box