U

Visitor

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1 Message

Thu, Sep 9, 2021 1:04 PM

X1 Box freezing

My X1 box keeps freezing every 10 seconds. Might switch back. never had this with Verizon. 

Responses

Official Employee

 • 

366 Messages

1 m ago

Greetings, @user_791674! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your X1 box, but you have definitely come to the right place for assistance.

 

Can you tell me a little more about what is happening with your cable box? Is it freezing up during live broadcasts, prerecorded On Demand content, or both? Does this happen on all channels, or just with specific programming, as far as you can tell?

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