x1 box firmware update didn't complete?

@Rustyben​ It was 'new' just a few months ago. I'm hoping that if I can get a hold of someone at the Comcast office by phone or email, they will do some magic at their end and resend the software update. 

they can't fix a box that has a broken bootup issue.

OK, thanks.  I'll ask for a new box.

Hello @user_50a5fc, it sounds like we may need to swap out your equipment. Did you get this handled already? If not, send me a Private Message, so we can take a look. 

To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

@XfinityBrandon​ 

Hello, Brandon.  After I decided to ask for a new box, I went through the Facebook message system instead of checking back here, so I didn't see your reply until now.

I experienced 4 hours of frustrating 'chat' with three different team members.  Too bad the same person couldn't just stay with me each time they told me something to try.  It seems each of them who became part of my 'chat' was dealing with many customers at once.  The last one agreed that I should be sent a replacement, but they were having trouble completing my order on a Sunday night.  I had to resume the 'chat' Monday Morning, and that person completed the order. I was charged $15 for shipping, since I didn't want to drive directly to the nearest Comcast store 10 miles from me.  Hurricane Ian cleanup activities were pretty intense in my county, and I figured my dead X1 box was a pretty small problem to deal with in person.  The new box arrived quickly, I set it up and got it working. 

Only problem left to solve is that the new box and remote don't have voice control like the box it was replacing.  I'm going to have to drive to the Comcast store anyway, it seems.  I don't know if you can do anything about this, but I figured I'd let you know the saga, since you were kind enough to answer my posting.