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Vvanguard
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Monday, August 29th, 2022 2:17 PM

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X1 Box Excessive Fan Noise

Woke up this morning to my cable box making excessively loud fan/HDD noises. I've tried resetting the box through the app and even unplugged it and let it chill for a while before plugging it back in. No help...still loud grinding noises. I've had the box for quite a while and it might need replacement. However, I can't seem to find a way to achieve that through the usual troubleshooting tools. An assist would be welcome.

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2 years ago

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Rustyben

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24.6K Messages

2 years ago

only way to fix is to swap. is it a DVR? use voice command 'about'. what is the line just after STB version?

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Vvanguard

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@Rustyben​ Yes it is a DVR in addition to a set-top box. I’m guessing at the source of the noise, but it did sound like a time in the past when I had a bearing going bad in a processor cooling fan on a computer I used to have…or conversely an old platter style hard drive that was going bad.

I assume you just want the model number of the box and not the rest of the info in that line…it is AX013AN.

2 years ago

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Rustyben

Expert

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24.6K Messages

could be the hard drive bearing (mechanical). see if your local xfinity store has an xg1v4 (solid state drive). the cooling fan is about an inch in diameter and so far very quiet.

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2 years ago

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XfinityBillie

Official Employee

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2.8K Messages

@Vvanguard Were you able to get into your local service center to swap that DVR? If not we can also assist you with shipping a new DVR directly to your home. Please send us a direct message to "Xfinity Support" with your full name and address to get started.

 

To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 years ago

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