X1 box connection issue
I am having a problem connecting my X1 cable box to my TV with coaxial cable and a splitter for my modem and the X1 box. I have been trying to activate it since May.
In May I received a flex cable box but after installing it I discovered that my TV is too old. Everything worked fine before I installed the flex box. In the meantime I returned my old F1 box which was working fine.
I then returned the flex box and got another (not new) X1 box. Up to that time I never disconnected the connections from the splitter. I tried MANY times to connect the replacement X1 box but I keep getting the message that the main box is offline and cannot receive a signal. (I only have one tv connected to an X1 box.) My modem worked fine, so I disconnected my modem from the splitter and connected the X1 box to where the modem was connected. Still the same problem. I then connected the modem to the splitter where the box was connected. The modem worked fine. Still the same problem with the box. The only thing I can think of is that the box must be bad.
I need to find the problem because I have been paying for cable that I haven’t been able to use.