X1 box activation issue - error XRE-00251

I have an XG1v4-A box shipped by Comcast ~4 months ago that was never activated. It’s now showing error XRE-00251 and needs to be re-added to my account. The app and phone support only offer modem/router activation options with no TV box path. Need help getting this box re-provisioned.

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XfinityRichard

Official Employee

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3.5K Messages

26 days ago

Hi there, @user_c0g44y Thanks for reaching out to us on the Forums! We know how frustrating it is to try to use your box and find out your getting an error code. We can certainly assist you further. We noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forums is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a direct message. Since you already sent a DM, we will continue to assist you there!

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user_c0g44y

Visitor

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2 Messages

20 days ago

No response from the forum. Still unsure on how to proceed. Was going to call Billing to determine if they can help with activation. If not, was going to call tech support. Appears to be a simple issue. Apparently did not activate within Xfinity window. Still have boxes.

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XfinityKei

Official Employee

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2.6K Messages

@user_c0g44y I can see we sent you messaged via that direct message and never got a response from you.

Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
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• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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18 days ago

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user_c0g44y

X1 box activation issue - error XRE-00251

XfinityRichard

user_c0g44y

XfinityKei

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