U

Visitor

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1 Message

Fri, Aug 5, 2022 12:56 AM

X1 audio output not working with Sony soundbar

I can no longer get audio output from my X1 to my Sony soundbar via HDMI. I can also no longer pair the remote with the soundbar in the X1 settings. IIRC, it used to automatically recognize my soundbar was a Sony. I can however get the remote to recognize my tv which is also a Sony. If I turn off the soundbar the audio from the X1 comes through the TV speaker just fine (through coax). Also, I am getting audio on my soundbar on another source (Apple TV), so I don’t think the soundbar is the issue. Finally, I have tried connecting another HDMI cable from the X1 to the soundbar and I’m still getting the same result of no audio. This starting happening tonight and I was getting audio to the soundbar from the X1 last night. 

I have unpaired and re-paired the remote no I have reset the X1 multiple times. 

Any help is appreciated. 

Rustyben

Expert

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24.2K Messages

10 d ago

verifying your setup. your TV's HDMI ARC/eARC port has an HDMI cable connected from there to your soundbar's ARC/eARC port?

Official Employee

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218 Messages

9 d ago

Hi @user_8825a5, it sounds like you truly have tried every basic troubleshooting steps that I'd suggest. We would be happy to utilize some tools that we have available to better assist. 

Could you please send our team a private message with your full name, and full address?

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