X1 Apps will not open; says we need Xfinity Internet (which we have)

Yes that would be great.  Any help is appreciated.  We've reset the boxes, cleared app data and still no luck.

@Pmack-ATL You have done all the right things! Thank you for trying and for keeping your patience. I know this can be frustrating, but we will help. I have a feeling that there's a disconnect with the account and usernames/devices that's causing the issue. If I can't fix it, I know the team that can help us out. Please send us a direct message with your name and service address. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

So at this point I have been on live chat for over 1.5 hours.  Agent told me me that our equipment is not compatible with apps.  I told him/her I find this funny given apps have worked fine for last few years.  In fact I just swapped out one box last week and apps worked fine on that box it until this past Sunday.  So unless there was some major network change that occurred overnight on 11/18 (which would be impacting a lot more people than just me), this is complete BS and would require swapping out 5 boxes. Agent was now more concerned of making sure he/she has right equipment on the account so we don't get charged.  After 26 minutes of silence, have been told its a "known engineering issue" and cannot provide ETA for fix.  Completely ridiculous on top of over 2+ hours spent with self service system customer service calls etc.  Guess it's time to take advantage of Black Friday deals to buy a couple new Roku boxes and will just jettison the Internet service again to go back to AT&T which was cheaper for Gig service anyway.  Have been with Comcast/Xfinity for over 15 years, but think this is the worst BS I have ever had to deal with. You've literally broken the only reason we came back to use your Internet service and sounds like you have no clue how you even broke it!