Contributor
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42 Messages
X1 and DTA boxes sometimes tune to a channel on its own that says I'm not subscribed/not authorized
So my X1 and DTA boxes sometimes autotune to this channel on their own, and when it does, it says im not subscribed/its not authorized.. I can't even use my remote until it tunes itself back to the last channel I was watching. This happens once a week normally at night and sometimes even during the day. I will include a picture of what happens on both boxes. Also sorry for the bad quality, picture was taken on laptop camera. I also do have a Legacy xfinity box in the basement (i know its crazy), but Since I don't use the basement TV that much, I'm not sure if it happens on the Legacy equipment too. Next time this happens I will check. If it does, I will make a follow up post with an image of it.
Responses
BHelms07
Contributor
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42 Messages
7 m ago
Happened again earlier today. Checked on the Legacy box in the basement and sure enough it said the same thing. Any Help? This just happens randomly and it's annoying.
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BruceW
Gold Problem Solver
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22.3K Messages
7 m ago
How does that link offer any insight whatsoever into the question of "Why does this customer need to 'Subscribe' to EAS"???
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Rustyben
Expert
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24K Messages
7 m ago
EAS is the emergency alert system as far as I know. When an alert is issued by any city/county/state/fed level, the channel or playback changes temporarily to that channel to give you the emergency alert message.
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