Visitor
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1 Message
x1 Activation Without Remote
I need help to activate my new X1 box without a remote. Seems I accidentally un-paired the remote that cam with my new X1 box, so I am unable to respond to the prompts in X1 Activation Setup process, and stalled at "Do you want to keep using Voice Guidance?" Attempts at re-pairing the remote all fail, as it seems to require an activate X1 box!! Is there a way to either re-pair the Remote or proceed without the remote , to get my X1 activated and set up? Thanks!
XfinityMarcus
Official Employee
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1.3K Messages
2 months ago
@user_6def04 thank you for taking the time to reach out via Xfinity Community Forums. I understand you are trying to activate your new X1 equipment and would be happy to help. I see you have already sent us a direct message regarding this issue as well. Going forward, please refrain from doing so unless a moderator asks you to send one as sending a direct message without being requested to do so is a violation of our guidelines. I will refer to that ongoing thread and circle back here after we are able to address your TV remote/box activation.
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