X1 4K HDCP Error

XG1v4 DVR. This has now happened three times in the last week or so. I try to go to one of the 4K channels (1354-57, 1390-91) and get an error message saying there's an HDCP error. Restarting the X1 box clears the error. This is a box I've been using error-free for 4K for a couple of years. I watched the World Series game in 4K last night, then I had to restart the box again this morning.

Responses

Oldest First

Selected Oldest First

BIslander

Problem Solver

•

555 Messages

1 month ago

Time for World Series game 2. Went to the pregame show on 1355. No error message, but no HDR! Restarting the box got HDR back. Irritating.

1

0

XfinityThomasC

Official Employee

•

3K Messages

Hello, @BIslander sounds like it may be time for a replacement but I would also like to review that TV box's connection. Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

1 month ago

0

BIslander

Problem Solver

•

555 Messages

1 month ago

DM sent. Thanks for looking into this.

0

XfinityChristy

Official Employee

•

2.5K Messages

1 month ago

@BIslander Thanks again for reaching out via our Xfinity Community Forums and working with us to fix your cable connect. Our team is here 7 days a week if you have any other questions or concerns. Please reach out.

0

BIslander

Problem Solver

•

555 Messages

1 month ago

UPDATE:

Xfinity sent a signal to the X1 box a few days ago and that seemed to fix things.

However... a few days later, world series game 7. TV was on having watched a 4K HDR football game earlier. Went to 1355 and no HDR.

This time, instead of restarting the X1, I went to the video setting. It said it was set to Best Available 4K 60 HDR. I changed it to a different setting and then changed it back. Now I'm getting HDR.

(edited)

0

X1

BIslander

X1 4K HDCP Error

BIslander

XfinityThomasC

BIslander

XfinityChristy

BIslander

New to the Community?