X1 4K DVRs and Xi-6A Satellites Suddently Removed from my Account

After a new TV plan change that Comcast Customer Retentions suggested, all of a sudden my DVR and then Satellite STB started falling off my account.

After replacing the 4K Coaxial DVR with a Satellite, then my Gateway was deactivated and I had no Internet - no NOTHING!!

So far, Xfinity has no idea why this happened - yet I am on over 10 hours of phone time attempting to resolve this with Customer Retentions and multiple Tech Support agents.

What the heck is going on?  Is Comcast trying to shed customers?