X1 4K DVRs and Xi-6A Satellites Continue to Malfunction

The reliability problems with Comcast X1 hardware continue. I have made 6 Satellite replacements - including the replacement of a coaxial cable 4K DVR with a Satellite. Within a month I had to replace the satellite with another coaxial 4K DVR and now it's malfunctioning.  A Comcast technician was in my home in February 2026 and verified the Gateway and signals to the TVs are within specification.

Symptoms include:  Frozen video requiring a power cycle, which sometimes takes 5 minutes; Garbled audio during playback of recordings and some live channels.

When the TV is turned on the Satellite displays a XRE-10007 error which has been going on intermittently for months. When I power cycle the Satellite, the display shows nothing - just a black screen, and it makes you think it's not working - but if you hit the Xfinity or Guide button the video displays - it's actually running but there's no way to know!

 Back in February I responded to a Comcast Survey and Comcast Corporate Marketing with this contact address:

Comcast Cable, One Comcast Center
1701 JFK Boulevard, Philadelphia, PA 19103
Attn: eMarketing 

I received an email from "Aaron" inquiring about the details of the issues I've been having with X1 hardware since January 2026.  I provided "Aaron with a detailed reply.  The response?  NOTHING - ZIP.

I've also been contacted by Comcast support on this forum and provided the same information. They put you through a lengthy process to verify you're a customer, then provide ZERO assistance.

 Is this what Comcast calls "Customer Service"?? These last 6 months have been the worst to date - I've never seen it this bad.