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johnsbaker
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Contributor

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32 Messages

Thu, Jul 16, 2020 10:00 AM

Wrong Replacement Cable Box Sent (another RNG 150N). So Can't Use Peacock!

On July 14 I worked with an Xfinity representative using online chat to figure out why I couldn't connect to Peacock through my X1.  He determined my cable box, (an RNG 150N) wouldn't support the Peacock App. He arranged to send a replacement and kindly waived any cost to me (a $15 setup fee). 

 

The replacement arrived quickly BUT it was the same model .... an RNG 150N! I hooked it up thinking that, perhaps, there had been a firmware upgrade. But no .... the same problem and no way to access Peacock.

 

Can someone at Xfinity help me through this forum? All I want is a nice new box that will support Peacock, and to return like my growing collection of RNG 150N units.  We're running out of room to store them...

Responses

ComcastAmira

Official Employee

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2.3K Messages

10 m ago

Hello @johnsbaker, thanks for reaching out on our Forums page. We appreciate you being a customer with us! I would be more than happy to assist you with this replacement cable box concern. To get started, can you please send me a Private Message including your first and last name as it appears on the account? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message". 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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johnsbaker

Contributor

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32 Messages

10 m ago

Thank you ... left a PM.

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