Visitor
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1 Message
Worst experience of my life.
I am a Comcast customer for over 30 years. My mother is elderly and couldn’t afford the bill so we canceled our service on February 28. For the last three months, Xfinity has continued to bill us and also told us we were responsible for the equipment, which was turned in on February 28 the same day I canceled. I worked with the customer assistance portal and four separate representatives and was promised that it was canceled on four separate occasions, but continue to get bills increasing by $180 every month saying that I was past due today I walked into the local store where I turned in my equipment back in February and they basically told me to hire a lawyer and that they weren’t going to do anything for me, give me any Information or any receipt of any equipment that I had turned in. Basically they said I wasn’t listening to them when in reality, they were not listening to me. You may wanna look into your supposed supervisor in the Springfield Illinois store named [Edit: Personal Information]. He doesn’t give [Edit: Languagu] about customers. ..:: Good luck. Your service is horrific.
[Edit: Personal Information]
XfinitySeth
Official Employee
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114 Messages
21 days ago
First off, I want to thank you for the 30 plus years you've been with us a customer user_crp7wx. It's a truly incredible feat, and we infinitely appreciate the time you've been with us, so thank you for giving us the opportunity to make things right here in our community ❤️ The experience you shared is far from the one we champion, and above all else, I want to help make sure your account is reflecting exactly the way it should.
If you could send us a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be happy to start looking into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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