Worst experience of my life.

I am a Comcast customer for over 30 years. My mother is elderly and couldn’t afford the bill so we canceled our service on February 28. For the last three months, Xfinity has continued to bill us and also told us we were responsible for the equipment, which was turned in on February 28 the same day I canceled. I worked with the customer assistance portal and four separate representatives and was promised that it was canceled on four separate occasions, but continue to get bills increasing by $180 every month saying that I was past due today I walked into the local store where I turned in my equipment back in February and they basically told me to hire a lawyer and that they weren’t going to do anything for me, give me any Information or any receipt of any equipment that I had turned in. Basically they said I wasn’t listening to them when in reality, they were not listening to me. You may wanna look into your supposed supervisor in the Springfield Illinois store named Antonio. He doesn’t give two shits about customers. ..:: Good luck. Your service is horrific.

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