Won't wake up from nap mode
I have had to restart my cable box every morning for months. From what I've read, the tv box goes into energy saver or nap mode overnight but then the power button on the remote, nor any other button, does not "wake it up." Pushing the button on the top of the box doesn't do anything either so unplugging and plugging it back in is the only thing I can think to do. I thought it was an issue with the box and got a new one last week, but this is still happening. Oddly, this doesn't happen to the other tv boxes in the house, nor does it happen if the tv was off all day. It only happens in the mornings. Any ideas on how to fix this?
4 months ago
Hello, greenfieldsheryl I am terribly sorry to hear you have had this issue everyday for months. We appreciate you bringing this to our attention. I, too, have the same experience. What I do to wake up the cable box is first turn on the tv using the Xfinity remote and then press the Xfinity button. It can also take a few seconds after you turn on the tv for the box to turn on. Can you try this process and let met me know if that works?
2 months ago
We are having a very similar issue: after having been in "nap" mode, it is usually possible to turn the box on/wake it from its "nap," but not to control it fully — can only watch the channel it is on, does not respond to "Guide" or "Xfinity" or other apps from the remote. Sometimes if we wait 15-20 minutes, it will start working fully, but sometimes not. Sometimes restarting the box or doing a system refresh works, sometimes not. Often the only thing that works is to unplug, wait, and plug back in.
This started being a problem about three or four months ago. Finally, like @greenfieldsheryl, we went and got a new box. Same thing. Then we got another new box, this time the wireless Xi6. Same thing, or similar.
We'll probably call xfinity help again, but we're honestly very tired of all of the time and effort that we've already spent on this, given that (1) it used to work just fine; and (2) we pay a lot of (frankly too much) money for this service and shouldn't have to work at all to get it working, let alone this much.
1 month ago
There's another thread in this X1 section where 4K boxes exhibit the same symptoms of showing one channel, but not responding to any buttons on the remote. In that thread, the trigger is not a nap, rather it is switching to the Xfinity input on an AVR after watching something on a different input. That's the problem I have. I've talked and chatted with several tech support agents and none of them seem to be aware of the issue which looks to be not uncommon.