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rickwhoo
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Rousing Reactor
Much Appreciation

Contributor

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41 Messages

Sun, Sep 22, 2019 8:00 AM

Won't Turn On

I replaced my defective DVR receiver 2 days ago with the new DVR Receiver and after being off over night the receiver will not turn on in the morning. All I get is 3 dots in the center of the screen. I have to unplug it to make it work. What is going on here??? Do I need to get another one?

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Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

2 y ago

Possibly what was wrong with the first one?
rickwhoo

Contributor

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41 Messages

2 y ago

My recordings were not showing up in the saved recordings. 

lesmikesell

Valued Contributor

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527 Messages

2 y ago

Check your cable connections.  There should be a place in the device settings where you can check the signal levels.

 

Also, try doing a 'troubleshoot' and 'system refresh' from your xfinity account login or the xfinity account app on your phone.  That will reload and restart the box and might clear up some quirks.

rickwhoo

Contributor

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41 Messages

2 y ago

Cable connections are fine. Signal is fine. I think it might be defective. I'll have to call xfinity and see what they say. 

lesmikesell

Valued Contributor

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527 Messages

2 y ago

They'll probably do the reset/refresh for you first if you haven't already. 

rickwhoo

Contributor

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41 Messages

2 y ago

One thing really surprised me with the replacement. All my recordings showed up, even the missing ones and all my scheduled shows were in it too. That never happened with satellite.
lesmikesell

Valued Contributor

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527 Messages

2 y ago

With the X1 system your recordings are duplicated in the cloud - at least for the more limited time/number allowed there, and your schedule is saved there so they are saved across hardware swaps and you can access them from the phone/tablet apps and the streaming site.

CCAndrew

Diamond Problem Solver

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25.9K Messages

2 y ago

@lesmikesell
Not quite, only the last 60 hours of recordings made are accessible after a swap. The guide, settings etc are all cloud based

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