Contributor
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41 Messages
Won't Turn On
I replaced my defective DVR receiver 2 days ago with the new DVR Receiver and after being off over night the receiver will not turn on in the morning. All I get is 3 dots in the center of the screen. I have to unplug it to make it work. What is going on here??? Do I need to get another one?
Responses
CCAndrew
Diamond Problem Solver
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25.9K Messages
2 y ago
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rickwhoo
Contributor
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41 Messages
2 y ago
My recordings were not showing up in the saved recordings.
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lesmikesell
Valued Contributor
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527 Messages
2 y ago
Check your cable connections. There should be a place in the device settings where you can check the signal levels.
Also, try doing a 'troubleshoot' and 'system refresh' from your xfinity account login or the xfinity account app on your phone. That will reload and restart the box and might clear up some quirks.
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rickwhoo
Contributor
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41 Messages
2 y ago
Cable connections are fine. Signal is fine. I think it might be defective. I'll have to call xfinity and see what they say.
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lesmikesell
Valued Contributor
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527 Messages
2 y ago
They'll probably do the reset/refresh for you first if you haven't already.
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rickwhoo
Contributor
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41 Messages
2 y ago
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lesmikesell
Valued Contributor
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527 Messages
2 y ago
With the X1 system your recordings are duplicated in the cloud - at least for the more limited time/number allowed there, and your schedule is saved there so they are saved across hardware swaps and you can access them from the phone/tablet apps and the streaming site.
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CCAndrew
Diamond Problem Solver
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25.9K Messages
2 y ago
Not quite, only the last 60 hours of recordings made are accessible after a swap. The guide, settings etc are all cloud based
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