hoppy13's profile

New Poster

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1 Message

Fri, Dec 11, 2020 11:00 AM

wireless tv non-functional

wireless unit cannot connect with main x1 box

Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

5 m ago

It actually connects to the Comcast gateway, gateway communicates with the main x1 box. How far did you get as your post is lacking details
ComcastChe

Official Employee

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6.1K Messages

5 m ago

Welcome to the Xfinity Forum, @hoppy13. Thank you for posting to let us know your wireless box won't connect with your main X1 box. We'd be happy to help if you're still having issues. Can you please let us know which type of boxes you have? 

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New Poster

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2 Messages

5 m ago

I'm having what seems to be the same problem.  We've bought a new LG smart TV for the kitchen, and it's apparently connected to the Xfinity wifi network through the gateway/router.  But I can't figure out how to access Xfinity streaming or DVR services yet. 

ComcastChe

Official Employee

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6.1K Messages

4 m ago

Hi @HohnerFamily! We appreciate you for posting to the Xfinity Forum to inform us of the issues you're having with the wireless TV box. Can you please follow this link and let me know if this helps, "Getting started with X1 Basics".  

 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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