New Poster
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3 Messages
Wireless TV box won't come back on after power surge
We had a power surge earlier today and while the internet is working, the bottom two lights on the modem are constantly blinking and the wireless TV box won't come back on. I've done all the steps to try and make it work again. I've also tried getting the box reset remotely and nothing works. I'm elderly and live alone so my TV is very important to me. Can someone offer any suggestions or help?!??
XfinityAlyssaA
Official Employee
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2K Messages
9 months ago
Good afternoon @raeg and happy Sunday, we appreciate you reaching out to our dedicated Communities team on our Forums, I hope you are otherwise having a wonderful weekend! I'm sorry to hear about the power surge and glad to hear that your internet is working. Thank you for letting us know that the bottom two lights on the modem are blinking and the wireless TV box won't come back on. We appreciate you taking the time to take the steps to make it work again such as resetting the box remotely. Rest assured, our team is the right team to help get your equipment concerns resolved. We can try some additional troubleshooting steps. Have you tried power cycling your modem yet? You can power cycle your modem by following the instructions on our website here https://www.xfinity.com/support/articles/troubleshooting-your-cable-modem. Can you also confirm that all of your cable connections are tight and if there is a light on your TV box?
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