Frequent Visitor
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6 Messages
Wireless TV Box Buffering Issues. Are there Wifi settings for it?
We have xfinity X1 with two wired tv boxes and one wireless tv box. The wireless tv box freezes and buffers quite often almost unusable. Are there possible WiFi settings to improve the connection somehow, maybe dedicate it to 5.0 or 2.4 channels. anything?
Responses
CCAndrew
Diamond Problem Solver
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25.9K Messages
2 y ago
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JulianR1
Regular Contributor
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99 Messages
2 y ago
As of this moment, there is not any way to access WiFi settings on the X1 boxes.
However, you can try moving the gateway closer to the boxes as @CCAndrew suggested. You could try putting the gateway somewhere close to the center between the boxes.
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mkouros
Frequent Visitor
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6 Messages
2 y ago
I have moved the Xi6 closer to the gateway, actually on the first floor right underneath the gateway on the second floor. Still problematic. I also replaced the Xi6 with a new one. Still problematic. It's connecting to my main TV - a Samsung 65" 4K. Interesting that my Apple TV has no issues streaming over the Wifi. Very disappointing.
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CCAndrew
Diamond Problem Solver
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25.9K Messages
2 y ago
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mkouros
Frequent Visitor
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6 Messages
2 y ago
Is there a way to assign/dedicate the Xi6 to either the 5.0 or 2.4 channel?
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mkouros
Frequent Visitor
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6 Messages
2 y ago
Yes.
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ComcastDena
Official Employee
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137 Messages
3 m ago
I have these in my own home and the Wireless TV Box can be placed anywhere it can maintain a wireless connection to your Wireless Gateway! No need to worry about wall outlets. Another option would be to look into our Xfinity Stream App with our TV partner devices. My daughter's room is out of range in my home for being the furthest from the modem (and no cable outlet in her room). We use a Roku and the Xfinity Stream app. The app delivers live broadcast channels, linear cable channels, cloud recordings and video on demand, all without having to rent an Xfinity TV Box from Comcast.
The best way to view or change your wifi password is to sign in to your https://comca.st/3kkHtNP or access your WiFi information via My Account using a web browser your desktop, laptop or mobile device. Here is a link that will walk you through the process on how to view or change the wifi password https://comca.st/3bEDVlj.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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mmike87
New Poster
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2 Messages
3 m ago
I too am connected to 5 GHz, the box says it has good connectivity. The TV's built-in apps can stream 4k all day with no buffering ... and suggestions to move the gateway closer defeats the purpose of having a wireless box to begin with. If I had a cable jack there, I'd use it.
How is it that I can't change the wifi settings? What if I want to change my wireless password? It's ridiculous that EVERYONE ELSE can stream video, and Xfinity can't. To be fair ... the stream app on my computer (which is 2x farther away from the gateway, BTW) doesn't do this.
The wireless box is apparently garbage, as Xfinity just blames the wifi that works perfectly for literally every other app, including theirs.
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