1 Message
Wireless boxes
I have my main box that is working but the other 2 wireless boxes stopped working.
I unplugged both for 5 mins and did a restart of both boxes on the app.
I also did a system refresh but that did nothing.
Does anyone have any suggestions?
XfinityDena
Official Employee
•
2.5K Messages
5 months ago
@user_cymcw4 I am sorry to hear of the issues you are having. Have you made any changes to your account that may have removed the boxes from the account? I want to make sure we are respecting your time and not repeat the steps you have taken previously. What additional troubleshooting steps have you taken outside a system refresh?
I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/using-xfinity-app. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs!
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