Thank you for reaching out about your sound issues. I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken?
I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/my-account-app-internet-mobile-troubleshooting. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs!
Accepted Solution
XfinityDena
Official Employee
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3.2K Messages
2 years ago
Thank you for reaching out about your sound issues. I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken?
I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/my-account-app-internet-mobile-troubleshooting. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs!
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Accepted Solution
Tek
Problem Solver
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919 Messages
2 years ago
How far away is your gateway? Also, make sure the wireless box isn't stuff behind a TV as sometimes that causes issues.
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