Visitor
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1 Message
wireles xi
I was convinced by xfinity to upgrade both my wired dvr and wired x1 box when I started losing channels. Thet sent me 2 wireless xi6 boxes one which worked and the other froze on the welcome screen. The working box constantly shuts down, freezes and drops out. Why can't I keep my wired connection? I was on the phone for 2 hours trying to get help. The AI assistant is useless. Does xfinity no longer provide and support wired boxes.
XfinityRichard
Official Employee
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3.6K Messages
5 hours ago
I'm sorry to hear about the experience you've had, @CJH3 . I can certainly understand how frustrating it would be to spend hours on the phone, receive equipment that isn't working properly, and then have difficulty getting help. Are you still experiencing issues with the wireless Xi6 box, such as freezing, shutting down, or losing connection? If so, I'd be happy to take a closer look into this with you. Please let me know what issues you're currently seeing, and we can work from there. 😊
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